Help & Support

Getting Started

How do I create an account?

You can create an account by downloading the Habibi Swipe app and signing up with your email address, Apple account, or Google account. You'll need to verify your email address to complete registration.

What information do I need to provide?

To create a complete profile, you'll need to provide basic information such as your name, date of birth, photos, and preferences. All information is used to help you find compatible matches.

How do I verify my email?

After signing up, you'll receive a verification code via email. Enter this code in the app to verify your account.

Account Management

How do I update my profile?

You can update your profile information at any time by going to the Profile tab in the app and tapping "Edit Profile".

How do I change my email address?

Go to Settings > Account Information to update your email address. You'll need to verify the new email address.

How do I delete my account?

You can delete your account by going to Settings > Delete Account. This action is permanent and cannot be undone. All your data will be removed within 30 days.

I forgot my password

If you signed up with email, you can reset your password by requesting a new verification code. If you signed up with Apple or Google, use their respective password recovery options.

Matching & Messaging

How does matching work?

Habibi Swipe uses your preferences and profile information to show you compatible profiles. Swipe right to like someone, or left to pass. When two users like each other, it's a match!

How do I send a message?

Once you've matched with someone, you can send them a message from your chat list. Tap on the match to open the conversation.

What are compliments?

Compliments allow you to send a special message to someone you're interested in, even before matching. If they accept your compliment, you'll automatically match!

How do I unmatch with someone?

You can unmatch with someone by going to your chat with them, tapping the menu (three dots), and selecting "Unmatch". This will remove the match and conversation.

Privacy & Safety

How is my data protected?

We use industry-standard security measures to protect your information. All data is encrypted in transit and stored securely. See our Privacy Policy for more details.

How do I report inappropriate behavior?

You can report users or content by tapping the report button in their profile or in your conversation. We take all reports seriously and will investigate promptly.

How do I block someone?

Go to the user's profile and tap "Block User". Blocked users will not be able to see your profile or contact you.

Can I control who sees my profile?

Yes! You can enable "Blur My Photos" in Settings, which makes your photos visible only to people you've liked.

Technical Issues

The app is crashing

Try closing and reopening the app. If the issue persists, try restarting your device or updating the app to the latest version from the App Store or Play Store.

I'm not receiving notifications

Check your device's notification settings for Habibi Swipe. Also, make sure notifications are enabled in the app's Settings > Notifications.

Photos aren't uploading

Make sure you've granted the app permission to access your photos. Check your device settings and the app's permission settings.

I can't log in

Make sure you're using the correct email address and that your account hasn't been deactivated. If you're still having issues, try resetting your password or contact support.